Terms of Service

1. Acceptance of Terms

Welcome to Central Tickets. These Terms of Service ("Terms") govern your use of our multi-tenant ticket management platform and related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

2. Description of Service

Central Tickets is a comprehensive ticket management system that provides:

• Multi-tenant ticket management and support systems
• Role-based access control and user management
• Real-time analytics and reporting
• API integration capabilities
• Email notifications and communication tools
• Custom branding and white-label options

3. User Accounts and Responsibilities

3.1 Account Creation

To use certain features of our Service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account.

3.2 User Responsibilities

You agree to:

• Provide accurate and complete information when creating your account
• Maintain the security of your account credentials
• Use the Service in accordance with applicable laws and regulations
• Respect the rights of other users and third parties
• Not engage in any harmful, fraudulent, or illegal activities

4. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Service
• Use the Service for spam or unsolicited communications
• Reverse engineer, decompile, or disassemble our software

5. Subscription and Billing

5.1 Subscription Plans

We offer various subscription plans with different features and pricing. Your subscription will automatically renew unless you cancel it before the renewal date. You can manage your subscription through your account settings.

5.2 Payment Terms

All fees are payable in advance and are non-refundable except as expressly stated in our refund policy. We reserve the right to change our pricing with 30 days' notice. Payment information is processed securely through our payment processors.

5.3 Free Trials

We may offer free trials of our Service. At the end of the trial period, you will be charged for the applicable subscription unless you cancel. We reserve the right to terminate free trials at any time.

6. Intellectual Property

6.1 Our Intellectual Property

The Service and all related software, content, and materials are owned by us or our licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

6.2 User Content

You retain ownership of any content you submit to the Service ("User Content"). By submitting User Content, you grant us a worldwide, royalty-free license to use, display, and distribute your content as necessary to provide the Service.

7. Data Privacy and Security

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. We implement appropriate security measures to protect your data, but you acknowledge that no system is completely secure.

8. Service Availability and Support

8.1 Service Availability

We strive to provide continuous availability of the Service but do not guarantee 100% uptime. We may perform maintenance or updates that temporarily make the Service unavailable. We will provide reasonable notice for scheduled maintenance.

8.2 Support Services

Support services are provided based on your subscription plan. We provide email support during business hours and aim to respond to inquiries within 24 hours. Priority support is available for higher-tier plans.

9. Termination

9.1 Termination by You

You may terminate your account at any time through your account settings. Upon termination, your access to the Service will cease immediately, but we may retain your data as required by law or for legitimate business purposes.

9.2 Termination by Us

We may terminate or suspend your account immediately if you violate these Terms or engage in prohibited activities. We will provide notice of termination when possible, but this is not required in cases of serious violations.

10. Disclaimers and Limitations of Liability

10.1 Service Disclaimer

The Service is provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

10.2 Limitation of Liability

Our total liability to you for any claims arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Jurisdiction]. Any disputes arising from these Terms shall be resolved through binding arbitration in [Location], and you waive your right to participate in class action lawsuits.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

14. Contact Information

If you have questions about these Terms, please contact us: