Privacy Policy

1. Introduction

Welcome to Central Tickets ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-tenant ticket management system.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and business address
• Account Information: Username, password, and profile information
• Professional Information: Job title, position, and organizational details
• Communication Data: Messages, comments, and feedback you provide

2.2 Usage Information

We automatically collect certain information about your use of our services:

• Log Data: IP address, browser type, operating system, and access times
• Usage Data: Pages visited, features used, and interaction patterns
• Device Information: Device type, screen resolution, and unique device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our ticket management services
• Account Management: To create and manage your account and tenant organization
• Communication: To send important notifications, updates, and support communications
• Security: To protect against fraud, abuse, and unauthorized access
• Analytics: To understand usage patterns and improve our services
• Legal Compliance: To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Within Your Organization

If you are part of a multi-tenant organization, your information may be shared with other authorized users within the same tenant for legitimate business purposes related to ticket management and organizational operations.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our services, such as hosting providers, email service providers, and analytics services. These providers are contractually obligated to maintain confidentiality.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or the public.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication requirements
• Secure data centers and infrastructure
• Employee training on data protection

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing in certain circumstances

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: