Powerful Features
Discover everything Central Tickets has to offer - from advanced multi-tenant architecture to seamless API integrations and real-time analytics.
Core Features
Everything you need to manage support tickets efficiently across multiple organizations
Multi-Tenant Architecture
Complete isolation between organizations with dedicated subdomains, databases, and configurations. Each tenant operates independently with full data security.
- • Isolated user management
- • Custom branding per tenant
- • Dedicated SMTP settings
- • Secure data separation
Advanced Access Control
Comprehensive role-based permissions with Master, Admin, Agent, and User roles. Granular control over who can access what within each tenant.
- • Master: System-wide admin
- • Admin: Tenant management
- • Agent: Ticket handling
- • User: Ticket creation
Smart Ticket Management
Intelligent ticket system with priority levels, status tracking, agent assignment, and threaded conversations. Never lose track of customer issues.
- • Priority classification
- • Status workflow
- • Agent assignment
- • Threaded replies
Real-Time Analytics
Comprehensive dashboards with interactive charts, filtering capabilities, and real-time updates. Make data-driven decisions with ease.
- • Interactive charts
- • Advanced filtering
- • Performance metrics
- • Export capabilities
Powerful API
RESTful API with comprehensive endpoints for tickets, users, and integrations. Build custom workflows and connect with your existing tools.
- • RESTful endpoints
- • Authentication tokens
- • Webhook support
- • Rate limiting
Smart Notifications
Intelligent email notifications with tenant-specific SMTP, customizable templates, and user preference controls. Keep everyone informed.
- • Custom SMTP per tenant
- • Template customization
- • User preferences
- • Queue processing
Advanced Features
Enterprise-grade features that scale with your business
Seamless Authentication
External authentication flow allows users to sign in through your existing systems. Encrypted tokens with 2-minute TTL ensure security.
Integration Hub
Comprehensive integration resources with code examples, documentation, and testing tools. Connect Central Tickets with your existing systems.
Advanced User Management
Comprehensive user profiles with search functionality, status management, and detailed user information. Manage your team efficiently.
Custom Branding
White-label solution with custom logos, colors, domains, and email templates. Make Central Tickets feel like your own product.
Technical Excellence
Built with modern technologies and best practices for reliability and performance
Enterprise Security
Bank-level security with encrypted data, secure authentication, and comprehensive audit logging.
- • AES-256 encryption
- • SSL/TLS encryption
- • CSRF protection
- • Rate limiting
Lightning Fast
Optimized performance with Redis caching, background job processing, and efficient database queries.
- • Redis caching
- • Queue processing
- • Database optimization
- • CDN integration
Highly Scalable
Built to grow with your business. Handle thousands of tenants and millions of tickets effortlessly.
- • Horizontal scaling
- • Load balancing
- • Microservices ready
- • Cloud-native design
Ready to Transform Your Support?
Join thousands of organizations already using Central Tickets to deliver exceptional customer support.